Due to the nature of our business, we do not offer any refunds or exchanges. All sales are final and non-transferable. This ticket is only valid for the dates and times listed, to be redeemed by the party named. We recommend being at the meeting point at least 10 minutes ahead of time. Tickets are only valid until the departure time on the ticket. Our guides do not carry a list of sold tickets and are instructed to sell any available seats at departure time, including seats left avaiable by late parties. If you are not at the meeting point by the time of your tour, Banjo Billy’s reserves the right to sell your seat to other patrons without a refund.
Occasionally, tours are canceled or postponed due to weather, mechanical failure, or other unforeseen events. Should this occur, we will attempt to contact you about the cancellations and to inform you of refund or exchange procedures for that tour. For exact instructions on any canceled or postponed tour, please check the information online or contact us. In the case of a cancellation of your tour by Banjo Billy’s Bus Tours, we will refund your tickets or schedule you for another tour, as detailed below.
REFUNDS:
All sales are final. No refunds are available unless a tour is canceled or postponed. We will offer refunds of the full face value of the tickets for tours that are canceled or postponed (or, if a discounted ticket, then instead the discounted ticket price paid). No refunds are offered on any service or convenience fees.
To receive a refund for a canceled or postponed tour, contact us at info@banjobilly.com within 3 days of tour cancellation and write “refund” in the subject line. Instructions will be provided in order to obtain your refund. If you physically have the tickets, all tickets must be returned.
TICKET EXCHANGES:
No ticket exchanges are offered by Banjo Billy’s Bus Tours. While in some extreme cases we may offer this service (such as a cancellation by Banjo Billy’s Bus Tours), it is not guaranteed and often impossible. Contact us directly by phone at (720) 938-8885 or by email at tickets@banjobilly.com to inquire about ticket exchanges. Fees may apply.
